FAQ

At the Best Western Plus Hôtel & Spa Le Schoenenbourg, adults can enjoy the indoor pool from 8 am to 11 pm all year round. Kids under 16 years old can enjoy the pool from 8am until 10am and from 2pm until 6pm.

The spa at the Best Western Plus Hôtel & Spa Le Schoenenbourg is open every day from 9 am to 11 pm

The spa at the Best Western Hotel & SPA le Schoenenborug includes the following facilities:

• A traditional sauna at 80°C
• A sanarium (50% humidity) at 45°C
• A hammam (100% humidity) at 48°C
• An indoor pool
• A quiet relaxation room with background music
• A massage room
• Changing rooms 

The Best Western Plus Hôtel & Spa Le Schoenenbourg has 2 pool, one indoor and one outdoor. Below are their sizes:

• The outdoor pool  is 12 m x 6 m. It has a heating system to maintain the temperature at 27°C minimum throughout its opening season (June to September). It may open before June and beyond september if weather permits.
• The indoor pool is 7m x 3,5 m. It is heated at 31°C and is opened all year round.

No, the sauna, hammam and sanarium at the Best Western Plus Hôtel & Spa Le Schoenenbourg are not accessible to children under 16. These areas are dedicated to adult relaxation. Children can, however, enjoy the indoor pool during the time slots reserved for them, as well as the outdoor pool when it is open. 

Access to the wellness facilities is one of the services offered to guests staying at the Best Western Plus Hôtel & Spa Le Schoenenbourg. Massages and treatments are additional services that must be booked in advance. For the exact terms that apply to your rate, please check your booking details.

Yes, the sauna, sanarium and hammam area at the Best Western Plus Hôtel & Spa Le Schoenenbourg is clothing-optional, but towels must be worn. Swimwear is not permitted there, as it could damage the wooden seating due to moisture and textile residue. Swimwear is, of course, required in the hotel’s pools.

The Best Western Plus Hôtel & Spa Le Schoenenbourg has two swimming pools. The indoor pool is 7 metres long and 3.5 metres wide, with a depth of 1.40 metres. The outdoor pool is 12 metres long and 6 metres wide, with a depth of 1.35 metres.

Yes, bathrobes are provided in the rooms at the Best Western Plus Hôtel & Spa Le Schoenenbourg, so you can relax in comfort and make your way to the wellness area at your leisure.

Yes, the Best Western Plus Hôtel & Spa Le Schoenenbourg sells spare swimwear at reception (please ask on site for prices). Sizes range from 36 to 50+ (EU), subject to availability.

No, the Best Western Plus Hôtel & Spa Le Schoenenbourg currently has a single massage therapist. Sessions are therefore given individually and cannot take place at the same time for two people. If you would like to enjoy a relaxing moment as a couple, one after the other, we recommend booking your slots in advance.

Yes, the Best Western Plus Hôtel & Spa Le Schoenenbourg has several free private outdoor car parks for its guests. A secure covered garage is also available for an extra charge, subject to booking. If you would like a space in the garage, we recommend contacting reception in advance.

The Best Western Plus Hôtel & Spa Le Schoenenbourg has 2 electric vehicle charging points, available for a flat daily fee that also includes the hotel's secure covered garage. Charging must be booked in advance with reception and is subject to availability. 

Yes, you can reserve a space in the covered garage at the Best Western Plus Hôtel & Spa Le Schoenenbourg in advance. This service is available for an extra charge, while the private outdoor car park is free. We recommend booking early, especially at weekends and during the tourist season.

If the main outdoor parking lot at the Best Western Plus Hôtel & Spa Le Schoenenbourg is full when you arrive, a second gravel outdoor parking lot is available just across from the hotel. Access is secured by a barrier that opens with your room key card. A third parking lot is also available at the rear of the hotel building. This means you can park your vehicle at the hotel and enjoy your stay with complete peace of mind, as the hotel has more parking spaces than rooms.

The breakfast buffet at the Best Western Plus Hôtel & Spa Le Schoenenbourg is served every day from 7 am to 10:30 am. It offers a choice of sweet and savoury items, including local produce, regional specialities and homemade dishes. To check whether breakfast is included in your booking, please refer to the terms of your rate.

No, there is no need to book to enjoy the breakfast buffet at the Best Western Plus Hôtel & Spa Le Schoenenbourg. It is served every day from 7 am to 10:30 am, so you can plan your morning freely around your sightseeing or whatever you feel like doing.

Breakfast at the Best Western Plus Hôtel & Spa Le Schoenenbourg is usually busiest between 8:30 am and 9:30 am. For a quieter atmosphere, we recommend coming before 8:15 am or after 9:30 am. The buffet remains open until 10:30 am.

At the Best Western Plus Hôtel & Spa Le Schoenenbourg, the breakfast buffet is free for children under 6 and offered at a reduced rate for children aged 6 to 12. These terms are set out in the hotel's family offer. When planning your stay, please remember to specify your children's ages when booking.

Yes, a reservation is required to dine at Restaurant Séquoia at the Best Western Plus Hôtel & Spa Le Schoenenbourg. The restaurant is open in the evening, from Sunday to Thursday from 6:30 pm to 9 pm, and on Fridays and Saturdays from 6:30 pm to 9:30 pm, subject to the opening days and hours announced by the hotel. We recommend booking your table in advance, especially during the tourist season and at weekends.

The bar at the Best Western Plus Hôtel & Spa Le Schoenenbourg is open from Sunday to Thursday from 10 am to 11:30 pm, and on Fridays and Saturdays until midnight. It is a friendly place to enjoy a drink during the day or in the evening, with a terrace depending on the season.

Yes, the bar at the Best Western Plus Hôtel & Spa Le Schoenenbourg offers a selection of snacks at certain times of the day and evening. It is a more relaxed way to grab a bite, alongside what Restaurant Séquoia offers. As service hours vary, we recommend checking with the team before you come.

Check-in at the Best Western Plus Hôtel & Spa Le Schoenenbourg is available from 3 pm. Reception is usually open from 6:30 am to 9 pm. If you plan to arrive after reception has closed, please contact the hotel before your stay to find out the arrangements

Check-out at the Best Western Plus Hôtel & Spa Le Schoenenbourg is before 11 am. If you would like to extend your stay into the morning or make more of the relaxation facilities, ask reception about late check-out options. This service depends on the hotel's terms and may incur an extra charge.

The Best Western Plus Hôtel & Spa Le Schoenenbourg accepts payment by credit or debit card, cash and ANCV Chèques-Vacances (French holiday vouchers), in accordance with the hotel's terms. Cheques are no longer accepted. A pre-authorisation on your card covering the balance of your stay and any extras is required on arrival.

Yes, a late arrival can be arranged at the Best Western Plus Hôtel & Spa Le Schoenenbourg, provided you let the hotel know in advance. For any arrival after 10:30 pm, please contact our reception on +33 (0)3 89 49 01 11 to arrange access. This will help us prepare for your arrival in the best possible conditions.

Yes, the Best Western Plus Hôtel & Spa Le Schoenenbourg welcomes pets free of charge. To help us prepare for their arrival, please let us know they are coming when you book. You will find all the details on welcoming your companions in our 

No, the Best Western Plus Hôtel & Spa Le Schoenenbourg welcomes pets at no extra charge. We simply ask owners to respect the hotel rules and to ensure the comfort of all guests during their stay.

Dogs are not allowed in the breakfast room or in Restaurant Séquoia at the Best Western Plus Hôtel & Spa Le Schoenenbourg. However, you are very welcome to have breakfast or dinner with your dog in the hotel's bar area. Your dog may also stay in your room, provided it is not left alone without informing reception beforehand. 

Pets are welcome at the Best Western Plus Hôtel & Spa Le Schoenenbourg, provided a few rules are followed. They are not allowed in the breakfast room, Restaurant Séquoia, the relaxation and wellness area or the outdoor pool. They may stay in your room while you are there, for example while you enjoy the outdoor pool, but must not be left alone without informing reception in advance.

The Best Western Plus Hôtel & Spa Le Schoenenbourg cannot accommodate more people in a room than its maximum authorised capacity. This rule is in place to ensure the safety and comfort of all our guests. We invite you to choose a room category suited to your family, or to contact our reception to find the most suitable accommodation.

Yes, a baby cot can be requested at the Best Western Plus Hôtel & Spa Le Schoenenbourg, subject to availability and room layout. Some categories, including Standard rooms, 3- and 4-person Family rooms, 3-person Prestige rooms and Comfort rooms, do not have enough space for one. We therefore recommend specifying your child's age and your needs when booking, so that our team can suggest a suitable room.

At the Best Western Plus Hôtel & Spa Le Schoenenbourg, baby cots are intended for children up to 2 years old. Their availability depends on stock and on the space in the chosen room category. Please let us know your needs when booking so we can prepare for your family stay.

Yes, the Best Western Plus Hôtel & Spa Le Schoenenbourg has a few room categories with wooden floors for guests who prefer a carpet-free room. Availability varies depending on dates and room categories. If you prefer this type of flooring, please request it when booking.

The Best Western Plus Hôtel & Spa Le Schoenenbourg offers rooms with showers, including walk-in showers, as well as rooms with a bathtub. If you have a particular preference, we recommend mentioning it when booking; allocation depends on availability.

At the Best Western Plus Hôtel & Spa Le Schoenenbourg, rooms range in size from 16 m² for the smallest to 72 m² for the largest duplex rooms. All rooms include access to the spa area and all other areas of the hotel.

Yes, the Best Western Plus Hôtel & Spa Le Schoenenbourg is located at 2A rue de la Piscine in Riquewihr, at the foot of the village ramparts. The historic centre is about a two-minute walk away, making it easy to explore the medieval lanes, half-timbered houses and shops. The hotel is also a convenient base for exploring the vineyards and charming villages of the Alsace Wine Route.

Yes, the Best Western Plus Hôtel & Spa Le Schoenenbourg is easily accessible from the motorway, less than 10 minutes from two motorway exits.